I'll upgrade when I'm ready, not when your substandard build quality forces me to. I'm also finding a perverse satisfaction in cheating the built-in obsolescence that Fitbit was no doubt hoping would have persuaded me to buy a new device by now. But when all is said and done, it's still not as slim and compact as my trusty Charge HR. The Ionic is waterproof, and I also like the idea of using it for contactless payment instead of having to pull a phone or wallet out of my pocket. This even has a built-in blood-oxygen sensor which in theory can screen for sleep apnea - except that Fitbit has not yet activated this functionality or given any timeframe for when it will happen. I have to admit I'm tempted by the additional sleep monitoring available on newer devices, in particular the new top-of-the-range Fitbit Ionic. It delivers the time, date, alerts and alarms to my wrist, and I use it to monitor key wellbeing metrics, such as heart rate and sleep time, which it reports to the Fitbit app on my phone. I like the feature set that I get from such an unobtrusive, lightweight device. I've persisted with it because I prefer its slim form factor to more recent but chunkier Fitbit devices. Here's how I resolved these problems, and my take on the real-world lessons for digital innovators.īut first, I should say that I do like my Charge HR, and it's already lasted a lot longer than I feared when I first got it. Like many other Fitbit Charge HR users, I've had problems with the casing falling off and more recently when an update got stuck on what many have been calling the Half Bar of Death. But my experience with the Fitbit Charge HR draws attention to a wider issue across Silicon Valley and beyond, where digital startups sacrifice quality for the sake of volume. Maybe it's unfair to judge a brand on the performance of a discontinued model.
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